TERMS AND CONDITIONS

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to Surf Hardware indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order.
Surf Hardware reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Surf Hardware you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service via our Support Page and we will remove you from marketing communications.
 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surf Hardware reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surf Hardware reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit  department. We may require additional verifications or information before accepting any order. Surf Hardware is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Surf Hardware.

 

Liability

Surf Hardware is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
 

Delivery

The delivery times provided by Surf Hardware are estimates only. Surf Hardware will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and Shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing.
Surf Hardware takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
 

30 Day Unconditional Exchange or Refund

If for any reason you are not happy with any items purchased, Surf Hardware will happily exchange or refund the item within 30 days from the date of purchase, without question, provided;

  • you have proof of purchase (receipt, credit statement or invoice);
  • the products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
  • the product you are returning is currently ranged by us;
  •  you return the product within 30 days of purchasing it from us; and
  • you bear all costs, such as shipping and insurance, related to the return of the product to us.

Allow 2 weeks for exchanges and refunds.

 

Return Process/Instructions

  1. Contact us via our Support Page and complete the Warranty or Exchange/Refund form.
  2. Customer service will then issue a RA number (return authorisation number) and shipping address.
  3. Pack all items securely in a carton (or reuse the original packaging). Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  4. Post the product with proof of purchase* and completed return authorisation form to Surf Hardware.

*proof of purchase – only products purchased directly from Surf Hardware can be processed. Purchases made at a store or another online vendor, must be processed by them.

 

Order Cancellations

If notified before goods have been dispatched, Surf Hardware can accommodate order cancellations. If items have been dispatched, Surf Hardware reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

 
Copyright and Trademark Notice

This site is owned and operated by Surf Hardware. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Surf Hardware. 
All software used on the site is the sole property Surf Hardware or those supplying the software. 
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Surf Hardware prior written permission. 
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surf Hardware shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 
Surf Hardware shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 
If your credit card has already been charged for the purchase and your order is cancelled, Surf Hardware shall immediately issue a credit to your credit card account in the amount of the charge.
 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. 
You acknowledge that Surf Hardware is not responsible for the operation of or content located on or through any such site.
 

Promotions

Discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.

› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

› Promotional items are available only while supplies last

› Surf Hardware can, at its sole discretion, extend or terminate a Promotion at any time.

› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.